The first thing they always do is bully you. When the Italian government announced that all villages with fewer than 1000 residents would be forced to merge with nearby villages to save money, they expected compliance. Bureaucrats assume obedience, and if not obedience, then submission.
In 2011, on the Fortune list of most admired companies, UPS was first among the ten contenders in the parcel delivery industry. It was given an average score of 7.42 out of 10 for its overall performance while the US Postal Service (USPS) scored only 3.89. In other words, USP – an American headquartered delivery service - was considered twice as impressive as the USPS – also an American headquartered delivery service. What explains the difference?